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WE ARE HERE TO HELP!

Have a question? Great. We are here to help you 6 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Email us: support@madisonbraids.com

FAQ's

General Enquiries

Return Policy

Shipping

We have a 30 day "Love It Or Leave It" policy. If you aren't fully satisfied within 30 days of receiving your braid you may be eligible for an exchange or store credit. Please contact us at returns@madisonbraids.com for your returns/exchange concerns.

Please keep in mind that all of our braids are handmade and individually unique therefore no two braids will look the same. Slight variations should be expected. If you have any questions or concerns please contact us at support@madisonbraids.com.

Try at home before you pay
Pay $0 today
At checkout, we'll temporarily place an authorization hold on your card but won't charge you anything.
Trial
Your trial starts upon the items' arrival. Comfortably try them at home and send us back the items you don't want.
Pay
Pay for what you keep
Upon the return of your unwanted items, we will only charge you for the items you choose to keep.