We are here to help!

Have a question? Great. We are here to help you 6 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Email us: support@madisonbraids.com

How do I choose the right color blend?
We are here to help you select the right color blend! Feel free to email us at support@madisonbraids.com with a picture of your hair in natural lighting so we can color match you.

Why Madison Braids?
Madison Braids offers the highest quality hair pieces to get you that perfect hairdo without any salon time. Our braids have adjustable sizing that are perfect for both children and adults! Whether you have thin; short hair, or simply don’t have the time to braid your hair, our pieces are here for the save!
Our braids are super easy to adjust and style. Madison Braids gives your hair a thicker look and endless styling options without damaging your hair.

High quality for an amazing price.

What are our braids made from?
All Madison Braids are made from the highest quality synthetic hair. We have formulated the perfect blend to get you the most comfortable and natural look.

How are Madison Braids made?
Each Madison Braids is carefully hand crafted to get you the most detailed and natural look. We meticulously color blend and hand braid our pieces to ensure top quality and design.

How do I maintain my hair piece?
Our pieces are carefully designed to give you the most natural look with little to no upkeep. Our braided headbands never come undone or need to be rebraided! If and when you feel the need, you can soak your braid in water with a bit of shampoo, then let it air dry.

Are your pieces suitable for children?
Yes, of course! All of our headbands have adjustable bra straps to fit children 3 and up. The straps are elastic to give your child the most comfortable and easy wear.

Can I dye my Madison Braids?
We do not recommend this.

How long does shipping take?
Processing time is 1 to 3 business days & orders are shipped out from our fulfillment center in Ft. Lauderdale Florida. Due to the current global crisis, we are experiencing slight delays by 7-10 days.  Occasionally items may go on backorder, if this happens you will be notified via email.


International Customs & Duties

Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and or duties. 

Madison Braids is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees. 

What is your return and exchange policy?

To Start A Return Click Here: Start Returning


We have a 30 day "Love It Or Leave It" policy. If you aren't fully satisfied within 30 days of receiving your braid you may be eligible for an exchange or store credit. Please contact us at returns@madisonbraids.com for your returns/exchange concerns.

Please keep in mind that all of our braids are handmade and individually unique therefore no two braids will look the same. Slight variations should be expected. If you have any questions or concerns please contact us at support@madisonbraids.com.