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Return Policy
We have a 60 day "Love It Or Leave It" policy. If you aren't fully satisfied within 60 days since your purchase date you may be eligible for a FREE refund, exchange or store credit. We will issue a FREE return shipping label. Please contact us at for any issues.

Please keep in mind that all of our braids are handmade and individually unique therefore no two braids will look the same. Slight variations should be expected. If you have any questions or concerns please contact us:

Refunds (if applicable)
All returns and exchanges will be processed within 5-7 business days from the date received. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days. The return shipping fee of is just the cost of the label and will automatically be deducted from your refund. Please note, shipping and handling costs are not refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


How long does shipping take?
Processing time is 1 to 3 business days & orders are shipped out from our fulfillment center in Ft. Lauderdale Florida. Due to the current global crisis, we are experiencing slight delays by 7-10 days.  Occasionally items may go on backorder, if this happens you will be notified via email.

International shipping can take up to 12-30 business days depending up the location. 

International Shipping
Currently we offer international shipping to Canada, Australia, New Zealand, United Kingdom, Germany, Switzerland, Sweden, France, Denmark, Japan, Israel, Austria and The Netherlands.

Please note all orders are shipped from Ft. Lauderdale Florida Madison Braids is not responsible for customs/duty charges. Please double check with your local post office before ordering.