Shipping & Returns

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Return Policy
We have a 30 day "Love It Or Leave It" policy. If you aren't fully satisfied within 30 days since your purchase date you may be eligible for a refund, exchange or store credit. Please contact us at support@madisonbraids.com for any issues.

At this time we cannot accept returns or exchanges for international orders.

Please keep in mind that all of our braids are handmade and individually unique therefore no two braids will look the same. Slight variations should be expected. If you have any questions or concerns please contact us: hello@madisonbraids.com.

Refunds (if applicable)
All returns and exchanges will be processed within 5-7 business days from the date received. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@madisonbraids.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
Our standard processing time is 1-3 business days. All Braided head pieces are shipped out from Columbus, Ohio. Domestic orders can take 3-7 business days to deliver depending on your location. Occasionally an item could go on back order, if this happens you will be notified via email of any delays. Please note some of our items ship from our international hub and can take up to 12 business days.

International Shipping
Currently we offer international shipping to Canada, Australia, New Zealand, United Kingdom, Germany & France.

International shipping rates range from $9.95 - $15.95 & can take 5-30 days to arrive. International orders can not be returned or exchanged at this time.

Please note all orders are shipped from Columbus, Ohio. Madison Braids is not responsible for customs/duty charges.