Shipping & Returns

Returns

We have a 30 day "Love It Or Leave It" policy. If you aren't fully satisfied within 30 days of receiving your braid you may be eligible for a refund or store credit. Please contact us at support@madisonbraids.com for any issues.

Please keep in mind that all of our braids are handmade and individually unique therefore no two braids will look the same. Slight variations should be expected. If you have any questions or concerns please contact us. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@madisonbraids.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

We offer Free and fast shipping on all orders! We know how dreadful shipping fees can be- this ones on us babe

Please keep in mind standard processing time is two days, but we do strive to get your order as soon as possible!