Return Policy

Returns & Exchanges

We gladly accept returns and exchanges please make sure to review our return and exchange policies below. Please note: we do not accept returns on items due to normal wear and tear. All returns are for store credit only. 

**COVID-19 Shipping update: we cannot be held responsible for carrier delays during the COVID-19 pandemic. Please use your tracking information to contact the shipping carrier if your items are taking an excessive amount of time to arrive. We do not accept returns or offer refunds due to shipping delays.

How to initiate a return or an exchange:

  1. Contact us at returns@madisonbraids.com within 3 days of delivery with your order number, the first and last name the order was placed under, and an explanation of why you wish to return or exchange your item(s).
  2. We offer store credit in the form of an e-gift card if the item you wish to exchange is no longer in stock.
  3. Email must include a photo of the damaged or defective items.
  4. Ship items back within 7 days of delivery using the label we provide. 
  5. Please allow 7-15 business days after receiving your return to process.